FAQ about

Frequently Asked Questions

What is Shortstay-Apartment? is an accommodation booking website. We offer pre-visited, professionally managed, high quality, fully furnished and equipped self-catering apartments for short stays in Rome’s most popular areas.

How do I find the most suitable apartment for my stay?

Each apartment has its own specific combination of location and layout and has a maximum number of people it can cater for. Consider the size of your group and personal preferences for style and area. Then scroll down the summaries on the apartment page to see what fits your needs. Browse, book and feel good! If you require any additional information please feel free to contact customer support.

How do I make a booking?

Having found your apartment, click on the ‘Book now’ button and proceed to our secure booking and payment pages. The first is for your booking, personal and payment details. After acceptance of the terms and conditions of the apartment provider, you can then check and confirm your booking at the second page. After making a successful online prepayment by creditcard, a booking confirmation and the terms and conditions of the apartment provider will be sent by e-mail.

Do I pay anything?

No. is an independent booking agent and does not charge the customer for its service.’s fees are paid by the apartment provider.

How do I pay for the booking I made at

During the booking process you make a prepayment with your credit card. This guarantees your booking. The prepayment amount is a percentage of the total costs as down payment on behalf of the apartment provider (percentage varies per provider and can be checked in their terms and conditions). The balance due can then be paid prior to or on arrival in Rome.

Is it possible to pay the balance before arriving in Rome?

Yes. You can contact the apartment provider to clear your balance before arriving in Rome.

What kind of credit cards are accepted? accepts Visa, MasterCard and Amex.

Can I pay via PayPal or banktransfer?

Please contact our customer service if you require to pay via PayPal or banktransfer. We are able to block the apartment for a short period of time awaiting the payment confirmation of the alternative payment method.

What does the apartment provider do with my credit card details?

Credit card details are not provided to the apartment owner. charges via, no sensitive data is stored on our servers.

Is a damage deposit required?

Yes. In most cases our apartment providers offer the following options:

  • The apartment provider will place a reservation of a certain amount on a guest’s credit card at check-in (the exact amount can be found in the terms and conditions of the apartment provider). The reservation will be released on the conditions that you have left the apartment in a good condition, returned the keys and no disturbance has occurred.
  • The apartment provider will require a cash deposit of a certain amount (the exact amount can be found in the terms and conditions of the apartment provider). The cash deposit will be refunded after check-out on the conditions that you have left the apartment in a good condition, returned the keys and no disturbance has occurred.

Is it possible to pay the rental balance and damage deposit in cash rather than with a credit card?

It depends on the apartment provider. Some apartment providers accept cash, but most apartment providers will prefer payment by credit card for security reasons.

Where can I find the terms and conditions of the apartment provider?

Having selected your apartment of choice, the terms and conditions appear as a deeplink ‘Terms and Conditions’ at the bottom of the apartment information page (section terms and conditions; below the availability and prices overview). During your booking process, the terms and conditions also appear at the bottom of the booking details page (section 3; payment details). It is required to accept these terms and conditions to proceed with your booking.

How do I alter an existing booking?

You can alter your booking by contacting customer support. They will try to accommodate any possible changes, although this will depend on availability.

How do I cancel an existing reservation?

You can cancel your booking by contacting us. In every case the online prepayment is non-refundable. Extra cancellation fees can apply depending on the period of notice for cancellation given and the terms and conditions specified by the apartment provider regarding cancellation policy and fees. In each case we will assist you through this process without any additional fees.

What will happen if I do not use the apartment and fail to cancel the booking?

This is a “no show”. The full balance will be charged.

What standard of service can I expect from has three key objectives: 1) To provide great apartments through professional, dedicated customer service. 2) To have the best online search process with audience targeted options, searches focused on customer interests, and detailed, up to date information. 3) To offer ease of booking with readily available customer support, security, transparency and a simple online payment procedure.

How do I check in?

Depending on your time of arrival and personal preferences, you can check-in either at the apartment provider’s office or at the apartment itself. Please note that not all apartment providers have the option of checking in at their office. For others a check-in at the apartment itself costs extra. This varies per provider. The details of the check-in procedure can be found in the terms and conditions of the apartment provider.

What are the check-in and check-out times?

Normal check-in time is from 14.00 till 22.00, for early or late check-ins surcharges will apply, which are stated in the terms and conditions of the apartment provider Normal check-out at 11.00. As this can vary depending on the apartment provider, please be sure to check the details in their terms and conditions at the time of booking. They can also be found on the confirmation page and attached to the confirmation email.

Is the rate per person or per apartment?

All rates are per apartment.

Are there any other additional charges or taxes involved?

All our prices are including VAT and excluding Tourist Tax (if applicable). Additional charges depend on any extra services you book, such as an early check-in or late check-out. A refundable security deposit may apply, this varies per provider and can be checked in their terms and conditions.

Is breakfast included in the rate?

Breakfast is not included and at the moment unavailable. All apartments are self-catering.

Are there any child fees?

There are no fees for children under 2 years old, but they are considered and counted as adults if above 2 years old. In all cases you pay per apartment and may stay with any number of persons up to the maximum allowed.

Are baby beds or cots available?

Most apartment providers can provide you with baby beds or cots. For some this is free of charge, yet for others there are additional costs attached. If you are interested in a baby bed or cot then please contact customer service. They can tell you if it’s possible and if additional costs are required or not. Once you have confirmation from customer service that it’s possible to get a baby bed or cot you can place this request in the comment box on the confirmation page when making the booking.

Do apartment providers have minimum age requirements?

Yes. At least one person in your party must be 18 or over.

Is parking included in the price?

No. Parking is not included in the price. Please contact our team for up-to-date parking info near your selected destination.

Is there somewhere I can drop my bags if I arrive earlier than the agreed check-in time?

For some apartment providers it is possible to store your luggage at their office temporarily. To find out if this is possible please check their terms and conditions or contact our customer service. In case it is not possible you also have the option of storing your luggage in a locker at Rome Central Station.

See all our Rome apartment rentals

If you could not find the answer you were looking for, please contact our support team who will be happy to help you further.

  • In case you have questions about our 1bedroom apartments, please feel free to use the form below to send your request directly to our support staff. They will get back to you as soon as possible. You can also start a Chat with our service desk. They are here to assist you 24/7.
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